1. Overview
Because Nothingness operates exclusive, single-party sanctuaries and private event venues with strictly limited inventory, dates are held exclusively for the reserving party upon payment confirmation. Our cancellation and refund rules are structured to provide fair notice to both guests and sanctuary hosts.
2. Cancellation Timeline & Refund Slabs
100% Refund
Full refund of the total booking tariff if cancelled at least 14 days prior to the scheduled check-in time (14:00 IST).
50% Refund
50% refund of the total booking amount if cancelled between 7 and 13 days prior to the scheduled check-in time.
No Refund
Non-refundable if cancelled less than 7 days prior to check-in or in case of a no-show.
3. Refund Processing & Settlement Timeframe
⏱️ Turnaround Time: 5 to 7 Business Days
Upon approval of a cancellation request, refunds are automatically initiated via our payment aggregator (PayU Payments). The refunded amount is credited directly back to the original source payment method (UPI account, Bank Account via Net Banking, or Credit/Debit Card).
Depending on your issuing bank, the funds typically reflect in your account within 5 to 7 working days from the date of cancellation confirmation.
4. Step-by-Step Cancellation Process
Guests can cancel a reservation through any of the following methods:
- Self-Service Dashboard: Log in to the Nothingness Portal, navigate to Bookings, select the active reservation, and click Cancel Booking.
- Direct Booking Link: Click the reservation management link provided in your instant booking confirmation Email / SMS voucher.
- Email Support: Send an email from your registered email address to concierge@nothingness.asia with your Booking ID and reason for cancellation.
5. Sanctuary Pass & Gathering Ticket Policies
- Lifetime Sanctuary Pass: The 1-time Sanctuary Pass access fee (₹1,499) is non-refundable once activated.
- Per-Event Hospitality Tickets: All gathering ticket reservations are strictly non-refundable due to curated capacity caps and dynamic gender-ratio balancing.
- Slot Release / Drop-Out: Attendees who can no longer attend may release their slot via the in-app portal. Released seats are immediately offered to the #1 candidate on the dynamic waitlist. No refunds or partial credits are issued for drop-outs.
6. Date Modifications & Rescheduling
Subject to sanctuary availability, dates may be rescheduled if requested at least 7 days prior to the original check-in date. Any difference in seasonal pricing tariffs will be applicable. Rescheduling requests made within 7 days of check-in are treated as cancellations and re-bookings.
7. Force Majeure & Emergency Exceptions
In the rare event of unforeseen natural disasters, government travel prohibitions, or verifiable medical emergencies, exceptions to the standard cancellation policy may be reviewed at the sole discretion of Nothingness management upon submission of relevant supporting documentation.
8. Contact for Refund Inquiries
Merchant / Operator: Sheikh Arsalan Ullah Chishti (Nothingness)
Registered Address: B-80, Ground Floor, Street 8, Ghaffar Manzil, Jamia Nagar, Okhla, New Delhi - 110025, Delhi, India
Refund Support Email: concierge@nothingness.asia
Concierge Helpline: +91 85279 76791 (09:00 AM – 09:00 PM IST)